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You can get help with your password in various ways, depending on your student status

  • If you are a new admit to the University and have received your letter of admissions with your HawkID and password but can't remember your password, you can request that your password be reset by contacting the Office of Admissions at or (319) 335 - 3847.
  • If you are a current or former student and you forget your MyUI password, you can click on the Forgot your password? link on the MyUI homepage. If you created password hints previously, you can access them there; otherwise there are phone numbers you can call for assistance.
  • You may also go to the ITS Service Catalog and click on HawkID under the ITS Services heading for assistance
  • If you are a former student whose last attendance was before 2003, please contact the UI Service Center at or (319) 384 - 4300 to set up an alumni account for MyUI access